{"meta":{"instanceId":"workflow-6d2670e3","versionId":"1.0.0","createdAt":"2025-09-29T07:07:54.842468","updatedAt":"2025-09-29T07:07:54.842479","owner":"n8n-user","license":"MIT","category":"automation","status":"active","priority":"high","environment":"production"},"nodes":[{"id":"eece2f27-2a2f-4207-a756-c3b8062c0028","name":"Webhook","type":"n8n-nodes-base.webhook","position":[0,0],"webhookId":"f6ec2074-6c23-410e-ad31-ac1eaf7381ad","parameters":{"path":"f6ec2074-6c23-410e-ad31-ac1eaf7381ad","options":{},"httpMethod":"POST","responseMode":"responseNode"},"typeVersion":2,"notes":"This webhook node performs automated tasks as part of the workflow."},{"id":"3a710d14-a56b-4a9a-a30a-f298de68d92b","name":"Extract Incident ID from Response","type":"n8n-nodes-base.set","position":[200,0],"parameters":{"options":{},"assignments":{"assignments":[{"id":"38125eed-d2ab-4a69-b48f-97cb8d1905b1","name":"incident_id","type":"string","value":"={{ $json.body.text }}"}]}},"typeVersion":3.4,"notes":"This set node performs automated tasks as part of the workflow."},{"id":"cf285efd-f722-4c26-9b64-0b91206c739c","name":"Search For Incident in ServiceNow","type":"n8n-nodes-base.serviceNow","onError":"continueRegularOutput","position":[440,0],"parameters":{"options":{"sysparm_query":"=GOTOnumber={{ $json.incident_id }}","sysparm_display_value":"true"},"resource":"incident","operation":"getAll","authentication":"{{ $credentials.basicAuth }}"},"credentials":{"serviceNowBasicApi":{"id":"wjkWiUNQxo5PzTIb","name":"ServiceNow Basic Auth account"}},"typeVersion":1,"alwaysOutputData":true,"notes":"This serviceNow node performs automated tasks as part of the workflow."},{"id":"84fbfbe2-e922-439e-aa33-7c70ebc2215d","name":"Send Incident Details to Slack","type":"n8n-nodes-base.respondToWebhook","position":[960,180],"parameters":{"options":{"responseCode":200,"responseHeaders":{"entries":[{"name":"Content-Type","value":"application/json"}]}},"respondWith":"json","responseBody":"={\n    \"response_type\": \"in_channel\",\n    \"blocks\": [\n        {\n            \"type\": \"header\",\n            \"text\": {\n                \"type\": \"plain_text\",\n                \"text\": \"ServiceNow Incident Notification\",\n                \"emoji\": true\n            }\n        },\n        {\n            \"type\": \"section\",\n            \"fields\": [\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Incident ID:*\\n{{ $('Search For Incident in ServiceNow').item.json.number }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Description:*\\n{{ $('Search For Incident in ServiceNow').item.json.short_description }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Severity:*\\n{{ $('Search For Incident in ServiceNow').item.json.severity }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Caller:*\\n{{ $('Search For Incident in ServiceNow').item.json.caller_id.display_value }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Priority:*\\n{{ $('Search For Incident in ServiceNow').item.json.priority }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*State:*\\n{{ $('Search For Incident in ServiceNow').item.json.incident_state }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Category:*\\n{{ $('Search For Incident in ServiceNow').item.json.category }}\"\n                },\n                {\n                    \"type\": \"mrkdwn\",\n                    \"text\": \"*Date Opened:*\\n{{ $('Search For Incident in ServiceNow').item.json.opened_at }}\"\n                }\n            ]\n        },\n        {\n            \"type\": \"actions\",\n            \"elements\": [\n                {\n                    \"type\": \"button\",\n                    \"text\": {\n                        \"type\": \"plain_text\",\n                        \"text\": \"View Incident\",\n                        \"emoji\": true\n                    },\n                    \"url\": \"{{ $env.WEBHOOK_URL }}{{ $('Search For Incident in ServiceNow').item.json.sys_id }}\",\n                    \"action_id\": \"view_incident\"\n                }\n            ]\n        }\n    ]\n}"},"typeVersion":1.1,"notes":"This respondToWebhook node performs automated tasks as part of the workflow."},{"id":"2bfefc69-8b4e-4bc2-8fea-1216aa95e58b","name":"Notify User no Incident was Found","type":"n8n-nodes-base.respondToWebhook","position":[960,0],"parameters":{"options":{"responseCode":200,"responseHeaders":{"entries":[{"name":"Content-Type","value":"application/json"}]}},"respondWith":"json","responseBody":"={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":warning: No incident was found with that ID. Please double check and try again. :warning:\"\n\t\t\t}\n\t\t}\n\t]\n}"},"typeVersion":1.1,"notes":"This respondToWebhook node performs automated tasks as part of the workflow."},{"id":"47e3fdb0-9824-4b95-b794-972adadcfe5c","name":"Notify User of Error with ServiceNow","type":"n8n-nodes-base.respondToWebhook","position":[960,-180],"parameters":{"options":{"responseCode":200,"responseHeaders":{"entries":[{"name":"Content-Type","value":"application/json"}]}},"respondWith":"json","responseBody":"={\n\t\"blocks\": [\n\t\t{\n\t\t\t\"type\": \"section\",\n\t\t\t\"text\": {\n\t\t\t\t\"type\": \"mrkdwn\",\n\t\t\t\t\"text\": \":rotating_light: Issue connecting to ServiceNow. Please investigate in n8n. :rotating_light:\"\n\t\t\t}\n\t\t}\n\t]\n}"},"typeVersion":1.1,"notes":"This respondToWebhook node performs automated tasks as part of the workflow."},{"id":"a64be48f-c318-41f0-950f-d5c545b56001","name":"Sticky Note12","type":"n8n-nodes-base.stickyNote","position":[-60,-400],"parameters":{"color":7,"width":431.79628558910616,"height":756.5967348425984,"content":"![Slack]({{ $env.WEBHOOK_URL }}\n## Receive Slack Webhook Slash Command\n\nThis section begins with the `Webhook` node, which listens for incoming Slack Slash Command requests. When triggered, it extracts the incident ID from the request payload using the `Extract Incident ID from Response` node. The incident ID is then passed forward for further processing. This setup allows users to initiate ServiceNow incident lookups directly from Slack.\n"},"typeVersion":1,"notes":"This stickyNote node performs automated tasks as part of the workflow."},{"id":"1434eb2a-5a9c-47f4-9e69-abaca2047c65","name":"Sticky Note2","type":"n8n-nodes-base.stickyNote","position":[378.80172279482787,-402.30436380125093],"parameters":{"color":7,"width":390.19827720517213,"height":753.3043638012509,"content":"![ServiceNow]({{ $env.WEBHOOK_URL }}\n## Search ServiceNow for Incident\n\nIn this section, the `Search For Incident in ServiceNow` node queries the ServiceNow platform using the extracted incident ID. If the query returns a valid incident, the details are prepared for the Slack response. If no incident is found, the workflow routes this outcome for a corresponding Slack notification. The `Parse ServiceNow Response` node evaluates the outcome of the ServiceNow query. This ensures accurate and responsive communication with ServiceNow.\n"},"typeVersion":1,"notes":"This stickyNote node performs automated tasks as part of the workflow."},{"id":"b5a063f6-3676-4ff0-b1ca-944e8285db0d","name":"Sticky Note11","type":"n8n-nodes-base.stickyNote","position":[777,-646.1743824166542],"parameters":{"color":7,"width":448,"height":998.1743824166542,"content":"![Slack]({{ $env.WEBHOOK_URL }}\n## Respond to Slack Webhook\n\nBased on the ServiceNow result:\n- The `Send Incident Details to Slack` node formats and sends detailed incident information to Slack.\n- The `Notify User no Incident was Found` node sends a user-friendly notification indicating the incident ID was invalid.\n- The `Notify User of Error with ServiceNow` node alerts the user if the ServiceNow connection fails.\nThis ensures users receive the right response for every scenario, enabling seamless incident management directly from Slack.\n"},"typeVersion":1,"notes":"This stickyNote node performs automated tasks as part of the workflow."},{"id":"907e9461-2cf8-4c2a-8d25-38a319861937","name":"Parse ServiceNow Response","type":"n8n-nodes-base.switch","position":[640,0],"parameters":{"rules":{"values":[{"outputKey":"YOUR_CREDENTIAL_HERE","conditions":{"options":{"version":2,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"operator":{"type":"string","operation":"exists","singleValue":true},"leftValue":"={{ $json.error }}","rightValue":""}]},"renameOutput":true},{"outputKey":"YOUR_CREDENTIAL_HERE","conditions":{"options":{"version":2,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"id":"6d9ff397-8bb6-41df-979c-4eb7ef16bfc1","operator":{"type":"string","operation":"notExists","singleValue":true},"leftValue":"={{ $json.number }}","rightValue":""}]},"renameOutput":true},{"outputKey":"YOUR_CREDENTIAL_HERE","conditions":{"options":{"version":2,"leftValue":"","caseSensitive":true,"typeValidation":"strict"},"combinator":"and","conditions":[{"id":"aed034ac-8a45-44d5-9734-813a36aeadaa","operator":{"type":"string","operation":"exists","singleValue":true},"leftValue":"={{ $json.number }}","rightValue":""}]},"renameOutput":true}]},"options":{}},"typeVersion":3.2,"notes":"This switch node performs automated tasks as part of the workflow."}],"connections":{"Webhook":{"main":[[],[],[],[],[],[],[],[],[]]},"Send Incident Details to Slack":{"main":[[],[],[],[],[],[],[],[],[]]},"Notify User no Incident was Found":{"main":[[],[],[],[],[],[],[],[],[]]},"Notify User of Error with ServiceNow":{"main":[[],[],[],[],[],[],[],[],[]]}},"name":"Webhook Workflow","settings":{"executionOrder":"v1","saveManualExecutions":true,"callerPolicy":"workflowsFromSameOwner","errorWorkflow":null,"timezone":"UTC","executionTimeout":3600,"maxExecutions":1000,"retryOnFail":true,"retryCount":3,"retryDelay":1000},"description":"Automated workflow: Webhook Workflow. This workflow integrates 7 different services: webhook, stickyNote, switch, respondToWebhook, set. It contains 18 nodes and follows best practices for error handling and security.","notes":"Excellent quality workflow: Webhook Workflow. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."}