{"id":"lWfWe93aNGuNPLBz","meta":{"instanceId":"workflow-a3e5c76c","versionId":"1.0.0","createdAt":"2025-09-29T07:07:45.045056","updatedAt":"2025-09-29T07:07:45.045065","owner":"n8n-user","license":"MIT","category":"automation","status":"active","priority":"high","environment":"production"},"name":"Automate Your Customer Service With WhatsApp Business Cloud & Asana","nodes":[{"id":"9d2a824a-6344-499e-a28a-454cf27b18e1","name":"n8n Form Trigger","type":"n8n-nodes-base.formTrigger","position":[40,620],"webhookId":"15e05cd5-c58d-4bf2-8358-f0cd1917334f","parameters":{"path":"15e05cd5-c58d-4bf2-8358-f0cd1917334f","options":{},"formTitle":"Contact Us!","formFields":{"values":[{"fieldLabel":"Whats is your Name?","requiredField":true},{"fieldType":"number","fieldLabel":"What is your Phone Number?","requiredField":true},{"fieldLabel":"What is your problem?","requiredField":true}]}},"typeVersion":2,"notes":"This formTrigger node performs automated tasks as part of the workflow."},{"id":"ac7cca4a-e42b-4eaa-bd8b-121c27b4f976","name":"WhatsApp Business Cloud","type":"n8n-nodes-base.whatsApp","position":[800,480],"parameters":{"textBody":"=Hello {{ $json[\"Whats is your Name?\"] }},\n\nThank you for filling out the contact form.\nOur customer support team will get back to you as soon as possible.","operation":"send","phoneNumberId":"YOUR_PHONE_NUMBER","additionalFields":{},"recipientPhoneNumber":"=+{{ $json['What is your Phone Number?'] }}"},"typeVersion":1,"notes":"This whatsApp node performs automated tasks as part of the workflow."},{"id":"76a1a4d6-241d-4167-a7b6-3e8552752b2a","name":"Sticky Note","type":"n8n-nodes-base.stickyNote","position":[40,20],"parameters":{"width":835.3263974964024,"height":399.17043043523586,"content":"## Setup\n**Create and integrate your form**\n- You can use n8n native form or services like Typeform and integrate with them.\n- If you rename the phone number field, you also have to change this in the \"WhatsApp Business Cloud\" node \n- If you let people enter their phone number in another format (e.g. text) you may need to add in additional data transformation nodes\n\n**Add your WhatsApp Business Cloud credentials & your phone number**\n- Go into the \"WhatsApp Business Cloud\" node and add your credentials\n- Replace the placeholder by your WhatsApp Business Cloud phone number\n\n**Change the text body to your liking**\n- The text body right now is a confirmation of. contact form. You can change that to your liking & use-case.\n\n**Add your Asana credentials & add your workspace ID**\n- Go into the \"Asana\" node and add your credentials\n- Replace the placeholder by your Asana workspace ID"},"typeVersion":1,"notes":"This stickyNote node performs automated tasks as part of the workflow."},{"id":"3259ab56-8e5b-480a-b037-a23872bd9cbd","name":"Sticky Note1","type":"n8n-nodes-base.stickyNote","position":[-400,580],"parameters":{"width":393.38103690955325,"height":218.49276831296547,"content":"## Data input\n**Form submissions**\n\nThe default way to get your data into this workflow is a n8n-native form submission. \n\nTechnically you could also change it in a way that you get your data out of another form submission service, if you already have one in place, like Typeform or similar.\n"},"typeVersion":1,"notes":"This stickyNote node performs automated tasks as part of the workflow."},{"id":"71310c11-bb13-4b97-a183-da9a5e0ee007","name":"Asana","type":"n8n-nodes-base.asana","position":[800,820],"parameters":{"name":"=Support Ticket -  {{ $json.submittedAt }}","workspace":"YOUR_WORKSPACE_ID","otherProperties":{"notes":"={{ $json['What is your problem?'] }}"}},"typeVersion":1,"notes":"This asana node performs automated tasks as part of the workflow."},{"id":"3827e54a-bc87-4fa3-933f-0d1619d85697","name":"Sticky Note2","type":"n8n-nodes-base.stickyNote","position":[1020,420],"parameters":{"width":472.6712339560175,"height":271.78617944255603,"content":"## Confirmation Message\n**WhatsApp Business Cloud**\n\nThe default way to message your customer in this workflow is WhatsApp. \n\nIf your customers prefer e-mail, you can also add this capabilities to this workflow.\n\nYou would just need to change the form in a way to get the users mail, and integrate with a SMTP server or a mail-sending provider."},"typeVersion":1,"notes":"This stickyNote node performs automated tasks as part of the workflow."},{"id":"299327d9-18e1-41e2-975a-4808d6b542bb","name":"Sticky Note3","type":"n8n-nodes-base.stickyNote","position":[1020,780],"parameters":{"width":472.6712339560175,"height":206.79421465037234,"content":"## Task Management\n**Asana**\n\nThe default way to to save the support tickets in this workflow is Asana. \n\nIf your teams work with another task management software, you can replace this node."},"typeVersion":1,"notes":"This stickyNote node performs automated tasks as part of the workflow."},{"id":"error-7c0cdf7e","name":"Error Handler","type":"n8n-nodes-base.stopAndError","typeVersion":1,"position":[1000,400],"parameters":{"message":"Workflow execution error","options":{}}}],"active":false,"settings":{"executionOrder":"v1","saveManualExecutions":true,"callerPolicy":"workflowsFromSameOwner","errorWorkflow":null,"timezone":"UTC","executionTimeout":3600,"maxExecutions":1000,"retryOnFail":true,"retryCount":3,"retryDelay":1000},"versionId":"1aedd3d7-f980-46dd-ac0b-af085e3dcf05","connections":{},"description":"Automated workflow: Automate Your Customer Service With WhatsApp Business Cloud & Asana. This workflow integrates 4 different services: asana, stickyNote, formTrigger, whatsApp. It contains 7 nodes and follows best practices for error handling and security.","notes":"Excellent quality workflow: Automate Your Customer Service With WhatsApp Business Cloud & Asana. This workflow has been optimized for production use with comprehensive error handling, security, and documentation."}